Privacy Policy

Effective Date: January 1, 2026
Last Updated: May 7, 2026

This Privacy Policy (“Policy”) describes how [Company Name], a Washington property management company (“Company,” “we,” “us,” or “our”), collects, uses, maintains, stores, shares, and protects personal information obtained through our business operations, websites, portals, applications, communications, and services.

This Policy is intended to comply with applicable United States privacy laws, Washington State law, commercially reasonable industry privacy standards, and Consumer Information Transparency and Accountability (“CITA”) privacy principles relating to notice, transparency, reasonable security, and responsible data handling.

This Policy applies to information collected from:

·     Residential tenants and applicants;

·     Commercial tenants and applicants;

·     Property owners and clients;

·     Vendors and contractors;

·     Website visitors;

·     Prospective customers;

·     Individuals communicating with us by phone, email, text, or online portals.

1. Information We Collect

We may collect the following categories of information:

A. Personal Identifying Information

·     Full name;

·     Mailing address;

·     Email address;

·     Telephone number;

·     Date of birth;

·     Government-issued identification information;

·     Emergency contact information.

B. Financial and Screening Information

For applicants, tenants, guarantors, or owners, we may collect:

·     Bank account information;

·     Payment card information;

·     Credit history and credit reports;

·     Income and employment verification;

·     Rental history;

·     Background screening information;

·     Taxpayer identification numbers;

·     Insurance information.

C. Property and Lease Information

·     Lease agreements;

·     Maintenance requests;

·     Inspection reports;

·     Communication records;

·     Move-in and move-out documentation;

·     Property preferences and search criteria.

D. Website and Technical Information

When you use our website, AppFolio portals, or related online systems, we may automatically collect:

·     IP address;

·     Browser type and device information;

·     Operating system;

·     Website and portal usage information;

·     Login activity;

·     Device identifiers;

·     Cookies and analytics data.

E. Communications

We may retain records of communications, including:

·     Emails;

·     Text messages;

·     Portal messages;

·     Voicemail;

·     Customer service interactions.

2. How We Collect Information

We collect information:

·     Directly from you;

·     Through rental applications and leasing documents;

·     Through owner agreements and service contracts;

·     Through third-party screening providers;

·     Through payment processors;

·     Through website cookies and analytics tools;

·     Through property management software platforms, including AppFolio and related resident, owner, leasing, maintenance, accounting, and communication portals;

·     From publicly available records where permitted by law.

3. How We Use Information

We may use personal information for legitimate business purposes including:

·     Processing rental applications;

·     Verifying identity, income, employment, and rental history;

·     Managing leases and tenancy relationships;

·     Managing commercial occupancy relationships;

·     Collecting rent and other payments;

·     Coordinating maintenance and repairs;

·     Communicating with tenants, owners, vendors, and applicants;

·     Providing customer service;

·     Operating owner and tenant portals;

·     Complying with legal obligations;

·     Detecting fraud, unauthorized activity, or security incidents;

·     Improving our website, operations, and services;

·     Sending legally permitted business communications.

We do not sell personal information to third parties.

4. Disclosure of Information

We may disclose information:

A. Service Providers and Vendors

To trusted third parties who assist us in operating our business, including:

·     Property management software providers, including AppFolio;

·     Tenant screening providers;

·     Payment processors;

·     Maintenance vendors and contractors;

·     Insurance providers;

·     Accounting and bookkeeping providers;

·     IT and cloud service providers;

·     Legal counsel and professional advisors.

These parties are authorized to use personal information only as necessary to provide services on our behalf.

B. Property Owners

We may share information relating to tenants, applicants, lease compliance, maintenance matters, and financial performance with the applicable property owner or authorized owner representative.

C. Legal Compliance

We may disclose information when required or permitted by law, including:

·     In response to subpoenas, court orders, or lawful governmental requests;

·     To comply with Washington landlord-tenant laws;

·     To enforce leases, contracts, or company policies;

·     To protect the safety, rights, or property of the Company or others.

D. Business Transfers

If our business is sold, merged, reorganized, or transferred, information may be transferred as part of that transaction subject to applicable confidentiality obligations.

5. Data Retention

We retain information only as long as reasonably necessary for:

·     Business and operational purposes;

·     Lease administration;

·     Tax and accounting requirements;

·     Legal compliance;

·     Dispute resolution;

·     Enforcement of agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against:

·     Unauthorized access;

·     Disclosure;

·     Alteration;

·     Misuse;

·     Loss or destruction.

Security measures may include:

·     Secure cloud storage;

·     Password protection;

·     Role-based access controls;

·     Encryption where appropriate;

·     Secure payment processing;

·     Vendor confidentiality requirements.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:

·     Improve website functionality;

·     Understand user behavior;

·     Analyze traffic patterns;

·     Maintain security;

·     Enhance user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

8. Third-Party Websites and Portals

Our website or communications may contain links to third-party services, including:

·     AppFolio resident and owner portals;

·     Online payment platforms;

·     Screening providers;

·     Vendor systems;

·     Electronic leasing and document signing providers.

Certain personal information may be processed, stored, or transmitted through AppFolio and related third-party service providers in connection with leasing, payments, maintenance coordination, accounting, document storage, communications, and portal functionality.

We are not responsible for the independent privacy practices or content of third-party websites or services. Users should review those providers’ privacy policies independently.

9. SMS and Electronic Communications

By providing your phone number or email address, you consent to receiving communications related to:

·     Leasing;

·     Maintenance;

·     Payments;

·     Property operations;

·     Account administration.

Message and data rates may apply.

You may opt out of non-essential marketing communications at any time by following unsubscribe instructions or contacting us directly.

Operational, legal, account-related, or emergency communications may still be sent as permitted by law.

10. Children’s Privacy

Our services are not directed to children under thirteen (13), and we do not knowingly collect personal information from children under 13.

11. Washington State Privacy Rights

Washington residents may have certain rights regarding their personal information under applicable law, including the right to:

·     Request access to certain personal information;

·     Request correction of inaccurate information;

·     Request deletion where legally permitted;

·     Request information regarding how data is used.

Certain information may be exempt from deletion or access requests where retention is required for:

·     Lease administration;

·     Legal compliance;

·     Fraud prevention;

·     Recordkeeping obligations;

·     Legitimate business operations.

To submit a request, contact us using the information below.

12. Fair Housing and Screening Compliance

Applicant screening and tenancy decisions are conducted in accordance with applicable federal, Washington State, and local fair housing and consumer reporting laws, including:

·     The Fair Housing Act;

·     The Washington Law Against Discrimination;

·     The Fair Credit Reporting Act;

·     Seattle municipal regulations where applicable.

13. International Users

Our operations are based in the United States. If you access our services from outside the United States, you understand that your information may be transferred to and processed in the United States.

14. Changes to This Policy

We reserve the right to update or modify this Policy at any time.

Updated versions will be posted with a revised “Last Updated” date. Continued use of our services after changes become effective constitutes acceptance of the revised Policy.

15. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:



Evergreen Properties PNW
999 N Northlake Way, Suite 206-B
Seattle, Washington 98103
Phone: (206) 852-0007             
Email: info@evergreenpropertiespnw.com
Website: https://www.evergreenpropertiespnw.com